To disable FastLogon feature the required values are: Someone at ShoreTel simply made a mistake as the registry keys have not renamed only by Microsoft in Windows 7, the default value has also changed. This is clearly the opposite of what ShoreTel want to do. It need to be set to "1" to disable the fast user switching feature in Windows. In Windows 7 and later ShoreTel setup by fault configures HideFastUserSwitching from Windows default "0" to Windows default "0" (aeh - WTF?).In Windows XP the registry key was named "AllowMultipleTSSessions" and the button on the logon screen was properly disabled to disallow more than one login at the same time to the same computer.This is properly done for Windows XP in the Communicator setup, but is incorrect for Windows 7 and later. Therefore the FastUserSwitching feature need to be disabled by ShoreTel setup as ShoreTel Communicator is not compatible with it. If FastUserSwitching is enabled (Windows default) the ShoreTel Softphone will only work for the first user and not for the other users as softphone only allows one user to be assigned to one computers IP address.
It allows users to login to a computer with several users at the same time without logging the other user out. This VoIP EyeP driver under the hood does not allow more than one user on a computer.įastUserSwitching is these neat featue you may like a lot at home. ShoreTel Communicator's SoftPhone feature is not compatible with multiple users on the same computer. If you may ask why FastUserSwitching need to be disabled - the answer is simple. This affect nearly every version for about 5 years or more, but has been fixed in Mitel MiVoice Connect R1803. So I decided to publish this information to help you running ShoreTel Communicator properly in your environment. It is clear that ShoreTel development do not understand how thier own software and Windows works. The discussion about their setup bug goes back for more than one year now and they still do not listen after 4 case reopens. We all know about it, but ShoreTel do not understand it. Windows 7 and later has a feature named FastUserSwitching.
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